Serving all of our customers, including those with disabilities, is a commitment we do not take lightly.
Here are a few of the steps we’ve taken to make our services more accessible.
Our website is monitored and tested regularly for compliance with WCAG 2.1 standards. We also work with our service providers, including those providing Online & Mobile Banking, to ensure that they are achieving similar standards. While we are not yet 100% accessible for people with all disabilities, most features of our online services are accessible with various forms of adaptive technology.
If you need assistance with our online services, or any of our other products and services, please call our Customer Service Center during normal business hours at 877-668-2265.
Directions to all of our offices and ATM locations are available on our locations listing. These directions include the location of the nearest MBTA service, where available.
All of our locations are wheelchair accessible. And all Brookline Bank ATMs are equipped with “talking” ATM technology and feature braille orientation instructions.
Our staff will be happy to provide reasonable accommodations when services or programs are not accessible.
In addition to our office locations and online services, we offer several alternative ways to bank with us right from your home or office.
We are pleased to offer our blind and low-vision customers free use of the Aira Access Network when doing their banking. Customers can also use the Aira app on their smartphone to connect with trained professionals who deliver information on an individual’s surroundings, and who work with them to complete any number of tasks, such as using an ATM, entering and moving around a Brookline Bank office, or navigating within Online & Mobile Banking.
