Security Information

What we do -- and what you should do -- to protect your accounts

At First Ipswich Bank, we understand that security is one of our primary responsibilities. With this in mind, we have taken the necessary steps to provide our customers with state-of-the-art security for their online banking transactions. Our infrastructure, coupled with the security features built into your browser and operating system, can provide you with a secure environment -- but only if you do your part. To help maintain the security of your accounts, follow these guidelines:

  • Maintain the security of your Sign-On ID and password. Learn More
  • Protect your computer from malicious programs and intruders by running an anti-virus utility and maintaining a firewall. Learn More
  • Make sure you have applied the latest security patches to your web browser and operating system, especially if you use Internet Explorer and Windows. Learn More
  • Protect yourself from e-mail fraud. Learn More

What we do to protect your accounts

The Bank uses a combination of security technologies to protect its customers, their transactions, and the Bank itself. The Bank's own systems are protected at each point of entry by firewalls, intrusion detection utilities, and virus protection. The Bank applies security patches on an ongoing basis to maintain the integrity of its systems.

Each customer is given a unique Sign-On ID and password that they must use in order to enter the online banking system. You, the customer, play a key role in maintaining security by ensuring that your Sign-On ID and password remain confidential at all times.

A VerisignTM Digital Certificate and your browser's Secure Socket Layer (SSL) ensure 128-bit encryption of your banking transactions. The 128-bit encryption enforced by our VerisignTM Digital Certificate is the highest level of encryption currently available for public use in the United States. To guarantee that you get this level of protection, we require that you use a browser that supports 128-bit encryption with our online banking system.

First Ipswich Bank never sends e-mail messages requesting that you provide or update your personal or financial information. You may, however, receive fraudulent e-mail messages that attempt to steal your personal or financial information by directing you to a web site to update or provide your information. If you receive an e-mail message with a request that you provide personal or financial information, do not provide any information, no matter how "official" the message appears to be. If the message appears to come from First Ipswich Bank, please notify us by contacting our Customer Service Department at 1-888-667-3697.

The Bank never sends personal or financial information -- such as account numbers -- via normal e-mail. Normal e-mail is not encrypted, and is therefore not a secure method for communicating personal or financial information.